As populations become increasingly urbanized and city densities rise, inner-city transportation models need to evolve. In many large cities across the US, even those considered to have relatively strong public transit systems, current transportation models are falling short in terms of efficiency and effectiveness. This shortcoming isn't because the public transportation systems are set up poorly, but because the current models have surpassed their scalability. Fortunately, an alternative exists.
5 Ways to Improve Transit Call Center Productivity
Paratransit services play a significant role in society. They provide America’s elderly and disabled populations with the mobility services they need to live their best lives possible. This responsibility extends to the call centers they employ to handle customer service duties.
How to Improve Your Call Center Customer Experience Strategy
Passenger expectations are changing. Technology is empowering riders more than ever, so much so that companies are putting more resources into becoming truly customer-centric.
How to Manage a Call Center Efficiently
According to Microsoft’s 2017 State of Global Customer Service report, 96% of consumers consider customer service a primary factor in determining which brands win their loyalty. That’s good news for the customer service industry in general.
For businesses, agencies, and organizations which rely on vehicles for moving people or cargo, making service calls, or delivering and picking up cargo, fleet management is a key element for effective and cost-efficient operations. Fleet management services, which can be handled in-house or contracted to a fleet and asset management company, can include a number of different functions, including vehicle maintenance, vehicle financing and acquisition, optimizing fuel efficiency, managing driver behavior, and heading up safety efforts and legal compliance.